| General
This statement sets out the current privacy policy
of Private Banking at Credit Suisse, Singapore. We appreciate
that you are concerned how your personal and financial
information is treated and we want you to understand what
information we collect and how we use it.
The confidentiality and protection of your personal information
is a fundamental priority for Private Banking at Credit
Suisse Singapore. We are committed to maintaining the
highest level of security and privacy regarding the collection
and use of any personal information that you provide to
us when accessing www.credit-suisse.com.sg. We respect
your right to privacy and will take steps to offer you
the same level of privacy when using this platform as
you receive when using our traditional banking services.
We continuously review our internal information security
procedures and adjust it to any new technology required
in the future.
Please note that we may change the content or services
found on www.credit-suisse.com.sg at any time and without
notice. Consequently, our privacy policy may change at
in the future. Any change in our privacy policy that impacts
on our practices as specified below will be shown on this
page. It is therefore important that you regularly revisit
this page to ensure you are familiar with the current
privacy policy. Your continued use of www.credit-suisse.com.sg
after modifications to our privacy policy have been posted
on this page shall be deemed conclusively to constitute
your acceptance of such changes.
Information We Collect
We may collect information about you when you use this
Site or when you apply for or use other services offered
by Credit Suisse Singapore in the following ways:
- We may send cookies to your computer. Cookies are
strings of information that are sent out by a website
and saved in your computer. We may use session specific
cookies and "web bugs" to automatically collect data
about website usage when you visit this Site, including
your IP address, "click-stream" data regarding the portions
of the site that you visit and the information or other
services you obtain or input (including domain name,
Internet service provider, protocol, browser type, operating
system etc.) ("Usage Information"). This information
is collected primarily for purposes of administering
the Site, compiling demographic information and monitoring
usage and performance of the Site. If you turn off the
cookie function you may not receive all the information
on the website.
- If you register to use the password-protected or
country-specific portions of our site, we will ask you
to provide us with certain information about yourself.
This information may include your name, company name,
title, address, country of residence, e-mail address,
telephone number, account number, assets, income and
financial situation. We use such information about you
to verify your identity and eligibility to receive certain
products or services, to provide information to you
about products and services that we believe may be of
interest to you, to record your interest in products
and services that we offer, and to respond to your requests
for information. We may also use cookies or web bugs
on such portions of our Site to collect Usage Information,
and to facilitate your movement within the Site (e.g.
remembering passwords during a session and recording
the country you may have elected as your country of
residence).
- We may collect information concerning the attachments
you open within newsletters that are sent to you electronically.
- We may also collect personal information about you
from applications, forms or questionnaires you may complete
or agreements you enter into with us or in the course
of your establishing or maintaining a customer relationship
with us, including information about your credit history
or financial situation, and your transactions with us
or others who provide services to us. If you decline
to provide us with the personal information we require
then we may not be able to make investment products
available to you or to provide other services to you.
Security of Data Transfers
Please note that data that is transported over an open
network, such as the Internet or e-mail, may be accessible
to anybody. Credit Suisse Singapore cannot guarantee the
confidentiality of any communication or material transmitted
via such open networks. When disclosing any personal information
via an open network, you should remain mindful of the
fact that it is potentially accessible to others, and
consequently, can be collected and used by others without
your consent. In particular, while individual data packets
are often encrypted, the names of the sender and recipient
are not. A third party may therefore be able to trace
an existing bank account or relationship or one that is
subsequently created. Even if both the sender and recipient
are located in the same country data may also be transmitted
via such networks to other countries regularly and without
controls, , including to countries that do not afford
the same level of data protection as your country of domicile.
For certain services, we use strong encryption to transfer
your data (e-banking, for example). In these cases you
will be told separately about the treatment of this data
and about the details of encryption. Your data may be
lost during transmission or may be accessed by unauthorized
parties. We do not accept any liability for direct or
indirect losses as regards the security of your data during
its transfer via Internet. Please use other means of communication
if you think this is necessary or prudent for security
reasons.
Protection, Processing and Use of Personal Data
We use your personal information to enhance the quality
of the products or services we wish to provide to our
customers or in connection with your investments with
or through us and to maintain contact details for those
with whom we deal. We restrict access to personal information
about you to those employees, agents or other parties
who need to know that information to provide products
or services to you or in connection with your investments
with or through us. We maintain physical, electronic and
procedural safeguards to guard your personal information,
including firewalls, individual passwords and encryption
and authentication technology. We do not use for purposes
other than as set out above, or disclose to any third
party any personal information about our customers or
former customers, except with such customer's consent
or as otherwise permitted or required by law. In cases
where we believe that additional products and services
may be of interest to you, we may share your personal
information with affiliates of Credit Suisse to the extent
permitted by applicable law. We may also disclose this
information to firms that perform services on our behalf
to the extent permitted by applicable law. These service
providers are required to treat the information confidentially
and use it only for the purpose for which it is provided.
Certain jurisdictions may have more stringent privacy
requirements that will prevent disclosure of your personal
information to any other person or entity, including affiliates.
We will retain your personal information in accordance
with applicable data protection laws for so long as it
is needed.
Linked Websites
www.credit-suisse.com.sg contains links to third party
web sites to provide you with additional services and
information. These third party web sites are not subject
to this privacy policy. In the event that you choose to
access such third party web sites, Private Banking at
Credit Suisse Singapore is not responsible for any actions,
omissions or policies of such third parties and/or the
content of such websites and/or the policy they apply
to the treatment of personal data.. We therefore recommend
that you check the applicable privacy policy of such third
parties before providing any personally identifiable information
to them. For further information regarding third party
web sites, please check the appropriate Disclaimer found
at the bottom of each page. We expressly disclaim any
and all liability related to these third party web sites.
Cookies
In order to provide better service, to help you navigate
faster through our web site and to address certain security
hazards, we will occasionally use “cookie”
technology. When you log in or use our features we may
pass cookies to your computer. A cookie, sent by a web
site, is a device temporarily stored on your hard drive
that enables your computer to retrieve stored information
from your previous log-in session. The cookie can only
be read by the web site that initially sent it.
We use cookies for a number of administrative purposes;
for example, to store your preferences for certain kinds
of information. None contain information that will enable
anyone to contact you via telephone, e-mail, or any other
means.
You can set up your web browser to inform you when cookies
are set or to prevent cookies from being set. Please note,
however, that certain features and functions are not available
if cookies are prevented from being set.
Public Areas
As a user of the public area of this web site you are
not required to provide us with any personal information.
Nor do we monitor or collect any personally identifiable
information from your use of the public portions of our
web site. We may track the number of users who visit particular
portions of our web site, but such aggregate numbers do
not identify individual users. Such information will be
used for systems administration and troubleshooting purposes,
and to report aggregate information for general statistics
on users’ behaviour. This helps us to evaluate how
visitors use and navigate our platform and offers data
about number and frequency of visitors to each single
page to improve our service levels.
Registered and Client Areas
If you are granted access to the registered user area
of our web site, we will ask you to provide us with certain
information about yourself from time to time.
- gathering of personal information from our registered
users is solely for purposes relating to our financial
services and product offerings;
- personal information will only be used for our internal
purposes. It will not be actively shared, re-distributed
or sold to any third parties;
- personal information will be protected against unauthorized
access;
- all steps will be taken to ensure that personal information
will not be kept longer than necessary and will be destroyed
strictly in according to our internal procedures.
Security Features
We employ a range of powerful security features to safeguard
your personal information.
We maintain personal information in a password-protected
electronic file outside of www.credit-suisse.com.sg or
its servers, and we limit access to such information to
employees who need to have this information to provide
services to you. We will only use this information to:
verify your identity and eligibility to receive certain
products or services; to provide information to you about
products and services that we believe may be of interest
to you; to record your interest in products and services
that we offer; and to respond to your requests for information.
We maintain strict policies and regular controls towards
defending your personally information in our computer
systems from loss, misuse, or unauthorised alteration.
We protect all customer information in our servers behind
multiple layers of Internet firewalls. We secure all confidential
connections using individual passwords and advanced encryption
and authentication technology including but not limited
to Secure Socket Layer (SSL) connections between web browsers
and our secure servers for confidential exchanges for
all on-line transactions.
External parties providing support services to us, which
may bring them in contact with the information provided
by you, are required to observe our privacy standards.
Otherwise than as required to provide products and services
to you, unless we have your prior written agreement we
will not disclose your personal information to external
parties unless required by law, regulatory authority,
or otherwise by a legal process, such as a court order
or subpoena.
If you decide to close your relationship to our bank
or become an inactive client, the practices described
in this privacy policy shall continue to apply to your
personal information.
Whilst we have tried to create a secure and reliable
web site for our users, and have taken all reasonable
steps to ensure confidentiality, the nature of electronic
communications is such that the confidentiality of any
communication or material transmitted via our web site
or by e-mail cannot be guaranteed.
When disclosing any personal information, all users should
be aware that it is potentially accessible to others,
and consequently - despite our efforts – may be collected
and used by others without user consent.
Accordingly, users should consider carefully if they
want to submit sensitive information that they would not
want disclosed and should recognise that their use of
the Internet and www.credit-suisse.com.sg is solely at
their own risk. Apart from using all reasonable efforts
to maintain the practices set out herein, we have no responsibility
or liability for the security of personal information
transmitted via the Internet. Please see our Terms of
Use and Legal Information for more information on the
use of our web site. |
Private
Banking Online
